1. All of our books have a 100% Customer Satisfaction Guarantee. If you're not happy with your purchase, send it back for an exchange or full refund, within 5 days of receipt.
2. Call or e-mail our Customer Service Department to obtain your Return Authorization Number (RAN). Also state why you are returning the product.
3. Place the RAN on the inside and outside of the return package.
4. Send the package back to us.
5. We will adjust the amount billed to your credit card upon receipt of your returned order. Your exchange or refund may not include shipping and handling charges. If product is returned from an order in which a coupon was used and the new subtotal is below the required minimum for the coupon used, then the refund will be reduced by the value of the coupon redeemed.

On occasion we will promote certain books by reducing their price. This may include single titles, or books of an entire category. Customers who purchase these books, prior to the price reduction, will not be eligible for the discount or a credit for the difference. Also, a current lower price is not a valid reason to return books.

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